Faq

What shipping methods are available?

QUARZIA.IT ships worldwide using EMS postal service.
QUARZIA.IT does not deliver to PO Boxes

SHIPMENT FEE is 20 US$ each order. Orders are exempt VAT (Value Added Tax) but are subject to import fees. Payment of these import fees is the sole responsibility of the Client.

How long will it take to get my package?

AVAILABLE ITEMS: Items that are already available will be shipped in 2-3 business days following order completion.
We remind the first-time Clients that QUARZIA.IT can request PayPal to double check the transaction and the account information. This verification process will delay immediate shipping.

Estimated transit time after dispatch:
Asia 4-5 days
North America 6-7 days
Latin America 6-7 days
Europe 6-7 days
Australia 4-5 days
Africa 6-7 days

QUARZIA.IT shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of QUARZIA.
When the order is shipped, Clients receive an E-mail from QUARZIA specifying the tracking number and a direct link to the website to monitor the shipment status.

How can I return an item?

If for any reason clients are not satisfied with an order, the item(s) can be returned for size exchange, store credit or partial refund within 7 days of the merchandise delivery date. The security Tag must still be intact and attached to returned items.

To request a return authorization number (RAN) write an email to malas@quarzia.it with your order reference number and your QUARZIA login name with the description of the item you want to return and the desired type of return. You will receive an email from QUARZIA with your RAN number and instruction for the return shipment.

There are two types of Return available:
Size Exchange: Return shipping costs are the responsibility of the client when returning an item for size/color exchange. Items can be exchanged only when a different size or a different color of the same item Code is available. The cost of shipping back the item will be pay by QUARZIA.

Partial Refund: In case that a refund is requested, the cost of shipping and any import fees are the responsibility of the Client. The amount will be deducted from the final refund. Refund will be processed as soon as returned items have been checked and accepted. Order paid by PayPal or Credit Card will be refunded to the original account. All refund will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
Returns must be shipped within 7 days from the order delivery date.

Please check Terms & Conditions for other information.